Shipping policy

Shipping is free on every order. There is no minimum and there are no surprise fees at checkout.

How long it takes

Orders leave the warehouse within 2 to 5 business days. Delivery inside the US usually takes 7 to 12 business days in total from the moment you order. Orders placed on a weekend or a public holiday are processed the next business day.

We would rather tell you a window we can hold than a number that sounds better. If your order is going to fall outside it, we will email you before you have to ask.

Choose how your order is protected

At checkout you pick one of two options. Both are tracked. The difference is what happens on the day something goes wrong.

Standard Shipping — free
Tracked delivery with a tracking link by email. If the carrier loses your parcel in transit, we open a claim on your behalf. Carrier claims take up to 30 days and the outcome is the carrier's decision, not ours. Parcels marked as delivered are considered delivered by the carrier, so a claim will not usually succeed.

🛡️ Secure Shipping — $4
Everything above, and then the part that matters: if your order arrives damaged, never arrives, or is stolen after it was left at your door, we send you a replacement straight away. No claim to file. No 30-day wait. No photos to chase down. You email us, we ship again.

One flat $4 covers the whole order, however many tubes you buy.

Most of what goes wrong with a parcel goes wrong after the tracking says "delivered" — and that is exactly the point where standard shipping stops being able to help you, because as far as the carrier is concerned the job is done. Secure Shipping is the version where that is our problem instead of yours. On a $54.99 order, four dollars is the difference between a replacement on its way this week and an argument with a courier.

Tracking

As soon as your order ships you get an email with a tracking link. If you have not received it after 5 business days, check your spam folder and then email us at info@getfrunema.com.

Where we ship

We currently ship within the United States. If you are outside the US and want to order, email us before placing the order and we will tell you whether we can get it to you and how long it would take.

Delays

Carrier delays happen — weather, holidays, sorting backlogs. If your tracking has not moved for 10 business days, contact us either way and we will chase it. With Secure Shipping we simply reship.

Wrong address

Check your address at checkout. If you spot a mistake, email us within 12 hours and we will try to correct it before the order ships. Once a parcel is in transit we cannot redirect it, and packages returned to us because of an incorrect address are reshipped at your cost. This applies with either shipping option.

Something else went wrong

If your order arrives and it is not what you ordered, email us a photo within 14 days of delivery. We send the right one at our cost or refund you in full — whichever you prefer, and with either shipping option. You do not need to send anything back.

Questions? Email info@getfrunema.com — a real person answers.